Returns & Refunds
Easy Support for a More Confident Purchase
At ojnreyhfioβ’, we want your shopping experience to feel simple, fair, and reassuring. If something is not quite right with your order, our support team is here to help.
This policy explains how returns, exchanges, and refunds are handled.
1. Return Window
We accept eligible return requests within 30 days from the date your order is delivered.
To qualify for a return, the item should be:
β Unused and in its original condition
β Returned with original packaging, tags, or accessories when applicable
β Accompanied by proof of purchase, such as an order confirmation or receipt
Items that are used, damaged by misuse, or missing required packaging may not be eligible for return.
2. How to Start a Return
To request a return, please contact us first:
Email: service@kenuonlinew.com
Once your request is reviewed and approved, we will provide return instructions, including where and how to send your item.
Please note: Returns sent without prior approval may not be accepted or processed.
3. Damaged, Defective, or Incorrect Items
Please inspect your order shortly after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible. We will review the issue and help arrange a suitable solution, such as a replacement or refund where applicable.
4. Items That May Not Be Returned
For safety, hygiene, or promotional reasons, some items may be excluded from returns, including:
- Perishable goods
- Customized or personalized products
- Gift cards
- Final sale or promotional items
- Items that have been used, altered, or damaged after delivery
If you are unsure whether your item can be returned, please contact us before sending it back.
5. Exchanges
For the fastest exchange process, we recommend:
- Contacting us to request a return
- Returning the original item after approval
- Placing a new order for the preferred item
This helps ensure the replacement product is processed as quickly as possible.
6. EU Customer Return Rights
For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days for any reason.
To be eligible:
β The item must be unused and in original condition
β Original packaging should be included where applicable
β Proof of purchase is required
This right is provided in addition to our standard return policy where applicable.
7. Refund Processing
After we receive and inspect your returned item, we will notify you about the refund status.
If approved:
β Refunds will be issued to the original payment method
β Please allow up to 10 business days for processing
β Banks or card providers may require additional time to post the refund
If more than 15 business days have passed after your refund was approved, please contact us for assistance.
Weβre Here to Help
At ojnreyhfioβ’, we aim to keep returns clear, reasonable, and convenient. Thank you for shopping with us β your satisfaction is always important to our team.